Return Process

We can refund most orders (minus the cost of shipping), and we are committed to helping you find the correct replacement part.

Items must be received in re-sellable condition in order to qualify for a refund.

Returns

All returns must be pre-approved prior to return.

  • Items must not have been installed, cut or modified in any way. Items must be in original condition.
  • Contact us within 30 days of receipt of the item being returned for approval.
  • Indicate the name and address the order was placed under and the reason the product needs to be returned.

 Once a return is approved, the item may be returned.

  • All returns must be received within 30 days of approval.
  • The customer is responsible for all return postage or shipping fees, as well as any shipping damage.

When returning the package:

  • Package the return items in original shipping package, if possible.
  • Include all subcomponents, original Packaging Slip and Return Authorization Form.

Once we receive your item, we will issue a refund to your credit card within 7 business days.

Return Address:

GlazingSupplyHouse.com
256 Bergen Blvd
Suite 104
Woodland Park, NJ 07424
 

We cannot refund item(s) that are:

  • Scratched, broken, used, or with missing or replaced parts/instructions.
  • Special Order, final sale or "non-returnable" as identified on original web listing or by sales representative.
  • Damaged in return shipping process due to lack of proper packaging and padding.

Please be aware that refunds are subject to a Restocking Fee:

  • A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. Items returned up to 14 days are subject to 20% restocking fee. Items returned between 14-30 days are subject to 25% restocking fee.

Cancellation

  • Orders are typically sent out within 24 hours of purchase. Once an order has shipped it cannot be cancelled but can be returned.
  • If you need to cancel your order please contact customer service.